FAQ
What currency are prices on the website?
All prices are in USD.
I just placed an order, when will it ship?
We ship items as fast as we can. Please allow 4-7 days for your order to ship. Average shipping times are between 5-10 business days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't receive a tracking number after 7 business days, please email us at brett@joy-junkie.com
If there is an issue with my order can it be returned?
We offer a 100 % money back guarantee, if the product is defective or damaged. Within 30 days please send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned packages.
Please note: If you your package is on the way, you must wait for it to arrive before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email. After double checking if the address is wrong, kindly notify us via email at brett@joy-junkie.com. If the address is wrong we can change the address within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary, but the average shipping time is 5-10 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send an email to brett@joy-junkie.com and we will be happy to assist you in any way we can.
We do receive a large number of emails so, to help us answer your question quickly, please include your name and order number in your email.
All prices are in USD.
I just placed an order, when will it ship?
We ship items as fast as we can. Please allow 4-7 days for your order to ship. Average shipping times are between 5-10 business days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't receive a tracking number after 7 business days, please email us at brett@joy-junkie.com
If there is an issue with my order can it be returned?
We offer a 100 % money back guarantee, if the product is defective or damaged. Within 30 days please send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned packages.
Please note: If you your package is on the way, you must wait for it to arrive before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email. After double checking if the address is wrong, kindly notify us via email at brett@joy-junkie.com. If the address is wrong we can change the address within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary, but the average shipping time is 5-10 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send an email to brett@joy-junkie.com and we will be happy to assist you in any way we can.
We do receive a large number of emails so, to help us answer your question quickly, please include your name and order number in your email.